Spa Consulting Australasia provides full or partial services, in all facets of spa development to both national and international clients.

Whether you are in need of the full range of services in developing your new spa, require assistance in a few areas only or wish to improve your existing spa's performance, Spa Consulting Australasia caters to the unique requirements of each client.

Any size project at any stage of development is welcome. Please get in touch to discuss your needs.

Services

Please hover over the links below to read more about each type of service in detail:

  • Planning & Design
    • • Convene with owner to understand owner’s vision
      • Analyse local culture, potential market and competitors
      • Collaborate with owner and development team to identify architect and designer’s distinctive ideas and discuss room number and sizes, back of house requirements, public areas and integration of hydrotherapy, retail, Food & Beverage, fitness and wellness zones.
      • Determine types of services synonymous with concept.
      • Prepare concept brief for owner’s approval
      • Provide technical specifications and design briefs to form basis of layout
      • Evaluate site plans to determine energy and operational flow
  • Product Development

    • • Discuss colour palette, finishes and furnishings with interior designer / decorator
      • Select and propose treatment product range securing best volume pricing inclusive of initial and ongoing training
      • Develop ‘private label’ if desired
      • Generate menu of services, packages and club memberships
      • Produce cost per treatment breakdown and sale price analysis
      • Provide uniform samples and quotes
      • Provide sample spa cuisine menus
      • Determine retail opportunities
      • Source retail boutique giftware, lounge-ware, logo merchandise and spa at home range

  • Collateral & Marketing

    • • Provide content copy; assist in design and production of all marketing and promotional materials including name, logo, photography, service menu, membership kit, brochures, media kit, client profile card, indemnity form, gift certificate, M.I.C.E packages, prescription form, guest comment form, spa vision, slogan, and press releases.
      • Train all key guest contact personnel in spa facilities & services
      • Integrate the Spa into the community by offering membership and establishing cross-referral business alliances
      • Create a marketing program to include launch, monthly promotions, national holidays, special and community events
      • Recommend spa site alliances for free and paid for listings for your spa
      • Collaborate with web designer

  • Furniture, Fixtures and Equipment

    • • Provide start-up lists for furniture, fixtures, equipment, accessories, ancillary goods, signage, software system, guest supplies and amenities
      • Procure & negotiate with vendors
      • Propose suppliers and provide quotes
      • Coordinate shipping, delivery and installation

  • Spa Management Solutions

    • RECRUITMENT

      • Assist owner’s Human Resource representative with spa personnel recruitment, providing advertisement copy; job descriptions; performance reviews; contract, salary / incentive package, roster structure and development briefs

      TRAINING

      • Operational Flow; Financial and Statistical Reporting; Stock Control; Guest Retention; Retail Sales; Team Building; Perfecting Treatments; Ensuring success of Treatments and more

      CUSTOMIZED MATERIALS

      • Employee Handbook
      • Standard Operating Procedure Manuals for Operations, Guest Service and Treatments containing detailed Sequence of Service
      • Quality Control Systems to monitor standards of service, consistency of treatments, hygiene and staff grooming
      • Human Resource manual for recruiting, performance reviewing and discipline.
  • Review/Develop Existing Spa

    • • Analyse and provide recommendations for entire operation or target particular facets as requested by client
      • Assist in implementation of recommendations as appointed
      • Mystery Shopping Services & Reports

 

Featured Project: Asiana Hotel’s Prana Spa and Fitness Centre